Shipping & returns

RETURNS & ORDER CANCELLATIONS

Returns Policy: Our products are non-refundable, and all sales are considered final due to the unique nature of our items. Customized orders cannot be returned under any circumstances.

Order Cancellations: If you decide to cancel your order, we are happy to assist within 24 hours of placement. Refunds will not be processed after this timeframe.

 

SHIPPING & HANDLING

Express Shipping: Ansahair extends free worldwide shipping for all wigs.

Tracking Number: Expect tracking numbers via email within 24-48 hours of your order being shipped.

What is item processing time?: Post-order, each item undergoes stringent quality control. Note that distinct items have varied processing times.

Total Delivery Time = Processing Time + Shipping Time

 Customs & Taxes: Ansahair is NOT liable for any duties and taxes. Contact your local customs office for details on custom policies.

 Processing Time: For certain wigs, processing typically takes up to 5 business days. Refer to the product page for custom days associated with other items or options.

Expedited Shipping: Our preferred carriers are DHL and FedEx, ensuring expedited shipping in approximately 3-5 business days depending on your location.

PO Box & Military Base: Please note that deliveries cannot be made to PO Boxes or Military addresses (APO, FPO). Ensure a physical address is provided for order delivery.

Sign for Delivery: We strongly recommend signing for delivery. While we ship to the address provided, we are not responsible for loss resulting from authorization to leave the parcel unattended.

Multiple Items: Orders with multiple items may ship separately, arriving on different days. You'll be informed of tracking numbers via email.